OUR CUSTOMER SUPPORT IS AVAILABLE SATURDAY TO THURSDAY: 9:00 – 5:00 PM
AVERAGE ANSWER TIME: 24H
If you want to exchange an item, please tell us the item you want to replace and the new item you want.
A courier will deliver the new item and collect the original one.
The refund is processed for the original order, and the new item is placed as a separate new order.
If you want to return an item or the entire order, contact us on +201050695299 and send the return details plus your Vodafone Cash or InstaPay number.
A courier will collect the return, and after we receive it within 48 hours, we send your refund minus the shipping fee.
2~3 days, Depends on your location
No, opening or checking the package before delivery is not allowed.
However, after receiving your order, you can easily request an exchange or refund according to our policy.
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